Contact Information

Consumer questions and comments

If you have questions or comments about any of our products, please contact us by e-mail using the information below:
E-mail: info@suctionclip.com

Wholesale inquiries

If you are a retailer and you need to contact a sales person, please use the contact information below: Phone/Fax: (661) 299-4558 or E-mail: sales@suctionclip.com

Legal Information

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Purchasing Policy

PRODUCT SALES & DELIVERY: Most orders are shipped within 1 week of receipt. However, depending of demand for the product, some items may require up to six weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you. BACK-ORDERS: If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date.

Your Satisfaction is 100% Guaranteed

If for any reason you're dissatisfied with any merchandise from Brandra, LLC, you have 30 days to return the product for an easy refund of your purchase price, excluding shipping and handling. See purchasing/return policy for more information. Exceptions may apply.

30 DAY GUARANTEE ON RETURNS & EXCHANGES: We will gladly accept any return within 30 days, provided the item is in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

* All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
* Shipping and handling costs are non-refundable Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Returning Information Send all returns to the address indicated on your shipping information. Ship returns to Brandra, LLC via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).

Along with your return, be sure to include the following:
A. Your order number and/or your complete name, address, and email address
B. A detailed explanation regarding your reason for returning the item(s)
C. Information about whether you would like a refund or a replacement

REFUSED DELIVERY: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge.

PRICING & AVAILABILITY: All pricing and product availability are subject to change. Product may be substituted for the same like kind and quality at any time.

Privacy Policy (return to top)

Information About You: We collect several types of information on our Site. We collect "Personal Information", which generally speaking is information that can be used to identify you individually, such as your name and address. We also collect "Non-personal Information", which is information about you that does not itself identify you individually. Examples of Non-personal Information include age range and gender. We also collect "Aggregate Information", which is information about use of our site, such as pages visited on our Site. The information we collect depends on what services you use on our Site.

Customer Service Correspondence: We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.

Use of Your Personal and Non-Personal Information: Except as disclosed in this policy, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:

Internal Analysis and Promotions: We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns; and understand demographic, customer interest, purchasing and other trends among our guests and customers. We may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of these tasks to third parties on a confidential basis. If you have received an email from any members of Brandra, LLC, and you wish to no longer receive emails, please click the unsubscribe link found at the bottom of the email. You will receive a confirmation email in which you will find a link that you must click on in order to complete the unsubscribe process.

Transaction Processing: We may use your Personal Information to create a convenient and easy-to-use shopping process that includes an online "shopping cart" that allows you to track selected products and proceed through purchase. Also we may share transactional information with entities as is necessary to process credit card payments or other purchasing or delivery systems.

Legal Requirement: We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform with the law, respond to claims or comply with legal process served on our company or the Site; (b) protect and defend our rights or property, the Site, our employees, guests or the public.

Company Sale: Information collected through our Site is considered a trade secret of Brandra, LLC. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Customer Service Correspondence: We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.

Links to Other Sites: Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites' privacy policies may differ from those of Brandra, LLC. We encourage you to review and understand their privacy practices before providing them with information.

Children: Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, children under the age of 13 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.

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